Key Account Manager

Job Description

About the Organization

We are a global leader in enterprise SaaS, delivering AI-powered customer experience and revenue intelligence platforms that enable organizations to transform how they engage, retain, and grow their customers. Our technology sits at the core of modern digital ecosystems, integrating data, automation, and advanced analytics to power personalized, real-time interactions across millions of users worldwide.

Our platform supports Fortune 500 enterprises across industries, including financial services, telecommunications, healthcare, and digital commerce, helping them optimize customer journeys, enhance retention, and unlock new revenue streams. With a rapidly expanding global footprint and a strong pipeline of innovation, we are redefining how enterprise organizations build long-term customer relationships in an increasingly competitive and data-driven landscape.

At the heart of our success is our ability to build deep, strategic partnerships with our clients. The Key Account Manager role is central to this mission, acting as the primary point of ownership for some of our most valuable and complex enterprise relationships.

This is not a traditional account management role. It requires a highly strategic operator who can navigate C-suite relationships, understand complex business challenges, and position our platform as a critical driver of business outcomes. You will work cross-functionally with sales, product, customer success, and executive leadership to ensure our clients realize maximum value from our solutions—while identifying opportunities for expansion, innovation, and long-term growth.

Essential Duties and Responsibilities

• Own and manage a portfolio of high-value enterprise accounts, ensuring long-term client success and retention

• Develop and execute strategic account plans aligned with client business objectives and growth opportunities

• Build and maintain strong relationships with senior stakeholders, including C-level executives and decision-makers

• Identify opportunities for account expansion, including upsell, cross-sell, and new solution adoption

• Partner with sales and customer success teams to drive revenue growth and maximize customer lifetime value

• Act as a trusted advisor to clients, providing insights, recommendations, and best practices based on industry trends and platform capabilities

• Lead regular business reviews (QBRs/EBRs), presenting performance metrics, ROI analysis, and strategic recommendations

• Collaborate with product and engineering teams to advocate for client needs and influence product roadmap

• Monitor account health metrics, proactively addressing risks, and ensuring high levels of client satisfaction

• Support contract negotiations, renewals, and commercial discussions

• Stay informed on the competitive landscape and market trends to position solutions effectively

• Drive alignment across internal teams to deliver seamless, high-quality client experiences

Job Qualifications and Requirements

• Bachelor’s degree in Business, Marketing, Technology, or related field (MBA preferred)

• 8–12+ years of experience in enterprise account management, strategic sales, or customer success roles

• Proven track record in managing large, complex enterprise accounts with significant revenue responsibility

• Experience within SaaS, AI platforms, customer experience technologies, or digital transformation solutions

• Strong understanding of enterprise sales cycles and multi-stakeholder decision processes

• Demonstrated success in driving account growth, retention, and customer satisfaction

• Experience working with CRM systems (e.g., Salesforce) and data-driven account management approaches

• Excellent communication, negotiation, and presentation skills

• Ability to manage multiple high-priority accounts simultaneously

Personal Capabilities and Qualifications

• Strategic thinker with a strong commercial mindset and focus on long-term value creation

• Relationship-driven professional with the ability to build trust at executive levels

• Strong problem-solving skills with the ability to navigate complex client environments

• Results-oriented with a focus on achieving and exceeding revenue targets

• Highly collaborative, with the ability to work cross-functionally across global teams

• Adaptable and resilient in a fast-paced, high-growth environment

• Strong organizational and time management skills

Strategic Support

• Act as a key contributor to revenue strategy and enterprise growth initiatives

• Provide insights into customer needs, influencing product development and innovation

• Support go-to-market strategies for new solutions and market expansions

• Contribute to forecasting, pipeline management, and revenue planning

• Partner with leadership to identify strategic opportunities within key accounts

• Support executive engagement strategies and high-level client interactions

Working Conditions

• Fully remote within the United States with flexibility to support global clients

• Travel required for client meetings, executive briefings, and industry events (approximately 20–30%)

• High-performance environment with revenue accountability and strategic impact

• Collaborative, cross-functional work environment spanning multiple regions and time zones

• Exposure to senior leadership and high-profile enterprise clients

Job Function

• Enterprise Account Management

• Strategic Client Engagement

• Revenue Growth & Expansion

• Customer Success & Retention

• Business Development & Relationship Management

Compensation & Benefits

• Compensation Package: $218,000 – $310,000 (base salary aligned with experience and account portfolio scope)

• Performance-based commission and bonus tied to revenue growth and account performance

• Equity participation in a high-growth SaaS organization

• Comprehensive health, dental, and vision coverage

• Retirement savings plan with employer contribution

• Flexible PTO and wellness programs

• Professional development and leadership training opportunities

• Access to global industry events and client engagement forums

Why Join Us

• Manage and grow relationships with some of the world’s most influential enterprise organizations

• Operate in a strategic, high-impact role directly contributing to company revenue and growth

• Work within a cutting-edge SaaS and AI environment, driving digital transformation across industries

• Collaborate with world-class teams across sales, product, and executive leadership

• Join a fast-scaling organization with strong market momentum and long-term vision