Director of E-commerce

Job Description

About the Organization

We are a globally recognized leader in premium omnichannel commerce, operating at the intersection of luxury retail, digital innovation, and AI-powered customer engagement. Our ecosystem connects high-value consumers with curated products and experiences through a seamless integration of e-commerce platforms, flagship retail environments, and global marketplace partnerships.

Our digital commerce infrastructure is built to deliver hyper-personalized shopping journeys by leveraging advanced technologies such as machine-learning-driven recommendations, real-time behavioral analytics, dynamic pricing engines, and intelligent merchandising systems. With a presence across North America, Europe, Asia, and emerging markets, we manage a high-volume, high-value transactional environment where both performance and brand experience are critical.

The Director of E-commerce will play a central leadership role in driving global digital commerce strategy, owning end-to-end online revenue performance, customer acquisition, conversion optimization, and digital merchandising excellence. This role goes beyond traditional e-commerce management; it requires a leader who can operate at the intersection of brand, data, technology, and commercial strategy.

You will lead initiatives that directly impact top-line revenue growth, customer lifetime value, and global market expansion, while ensuring the platform delivers a premium, differentiated digital experience aligned with brand positioning. Working closely with marketing, product, technology, and operations teams, you will shape the future of our digital commerce ecosystem and position the organization as a market leader in next-generation e-commerce innovation.

Essential Duties and Responsibilities

• Own and lead global e-commerce P&L, revenue growth strategy, and digital performance optimization.
• Develop and execute strategies for customer acquisition, retention, and lifetime value growth.
• Oversee digital merchandising, product assortment, pricing strategies, and promotional campaigns.
• Drive conversion rate optimization through UX improvements, A/B testing, and personalization initiatives.
• Lead performance marketing efforts across paid media, SEO, affiliate programs, and marketplace channels.
• Collaborate with product and engineering teams to enhance platform capabilities, site speed, and user experience.
• Utilize advanced analytics to monitor customer behavior, funnel performance, and revenue drivers.
• Manage relationships with third-party marketplaces, technology vendors, and digital partners.
• Build and lead a high-performing e-commerce, growth, and digital operations team.

Job Qualifications and Requirements

• Bachelor’s degree in Business, Marketing, E-commerce, or related field; MBA preferred.
• 10–15+ years of experience in e-commerce, digital retail, or online marketplace leadership roles.
• Proven success in managing high-revenue, large-scale e-commerce platforms.
• Strong expertise in digital marketing, conversion optimization, and omnichannel commerce strategies.
• Experience with leading platforms such as Salesforce Commerce Cloud, Shopify Plus, Adobe Commerce (Magento), or similar.
• Advanced analytical skills with experience using Google Analytics, BI tools, and data visualization platforms.
• Strong understanding of customer journey mapping, personalization, and digital experience design.

Personal Capabilities and Qualifications

• Commercially driven leader with a focus on revenue growth and profitability.
• Data-driven decision maker with strong ability to translate insights into actionable strategies.
• Strong leadership presence with the ability to influence cross-functional teams and executive stakeholders.
• Creative and innovative thinker with a deep understanding of consumer behavior and digital trends.
• Highly adaptable with the ability to thrive in fast-paced, performance-driven environments.
• Strong problem-solving and execution skills with a focus on continuous optimization.

Strategic Support

• Partner with executive leadership to define global digital commerce and growth strategy.
• Provide insights into market trends, competitive positioning, and customer segmentation.
• Support expansion into new markets, channels, and digital business models.
• Align e-commerce initiatives with brand strategy, supply chain capabilities, and customer experience goals.

Working Conditions

• Hybrid leadership role with global coordination across multiple time zones.
• High-performance environment with direct accountability for revenue and growth targets.
• Frequent collaboration with executive leadership, product teams, and external partners.
• Occasional travel for strategic planning, market expansion, and partner engagements.

Job Function

• E-commerce Strategy & Revenue Ownership
• Digital Marketing & Customer Acquisition
• Conversion Rate Optimization (CRO)
• Omnichannel Commerce Management
• Marketplace & Partner Integration
• Data Analytics & Performance Optimization

Compensation & Benefits

• Compensation Package: $254,000 – $395,000 base + performance bonus + equity incentives
• Comprehensive healthcare and executive wellness programs
• Retirement and financial planning support
• Performance-based bonuses tied to revenue and growth metrics
• Access to advanced digital tools and analytics platforms
• Leadership development and global career progression opportunities

Why Join Us

• Lead digital commerce for a globally recognized premium omnichannel brand.
• Drive innovation in AI-powered customer experience and personalization.
• Influence revenue growth and global expansion at enterprise scale.
• Work with top-tier talent across marketing, product, and technology teams.
• Be part of a forward-thinking organization shaping the future of luxury and digital commerce.