Job Description

About the Organisation

We operate across a broad ecosystem of technology suppliers, service partners, and operational vendors that support mission-critical functions spanning cloud services, enterprise platforms, digital operations, procurement management, and business support solutions. Vendor relationships represent a major lever in our ability to deliver operational excellence, cost efficiency, service reliability, and long-term strategic alignment.

Our environment emphasizes transparency, robust governance, value optimization, and partnership-driven collaboration. The Vendor Relations Manager plays a central role in ensuring that vendor engagements deliver measurable outcomes, risk is minimized, performance standards are upheld, and cross-functional teams receive consistent, high-quality support.

This role requires a seasoned leader who thrives in structured environments, understands technology supply chains, and can guide complex vendor portfolios with clarity and strategic foresight.

Essential Duties and Responsibilities

• Manage the full lifecycle of vendor relationships including onboarding, performance evaluation, contract management, and renewal cycles.

• Lead strategic negotiations to ensure favorable terms, service-level adherence, and cost efficiency.

• Establish vendor governance frameworks including scorecards, KPIs, reporting rhythms, and escalation paths.

• Partner with Technology, Finance, Procurement, Legal, and Operations teams to align vendor performance with organisational goals.

• Oversee vendor risk assessments, compliance reviews, and contract due diligence.

• Build and maintain strong relationships with key technology and service partners.

• Support sourcing activities including RFPs, proposal evaluations, and market analysis.

• Drive continuous improvement initiatives to strengthen vendor value, reliability, and operational alignment.

• Collaborate with internal teams to gather requirements, clarify expectations, and monitor service effectiveness.

• Present vendor insights, performance summaries, and strategic recommendations to senior leadership.

Job Qualifications and Requirements

• 8+ years of experience in Vendor Management, Procurement, Supply Chain, Strategic Partnerships, or related disciplines.

• Experience in global technology environments or enterprise operational settings.

• Strong understanding of contract negotiation, vendor governance, compliance structures, and risk management.

• Familiarity with procurement processes, sourcing methodologies, and vendor performance frameworks.

• Bachelor’s degree required; advanced business or operations-related qualifications preferred.

• Excellent communication, negotiation, and relationship-building skills.

• Experience working cross-functionally with technology, finance, legal, and operations teams.

Personal Capabilities and Qualifications

• Strong analytical mindset with the ability to evaluate vendor performance and financial impact.

• Skilled communicator who can build trust with internal stakeholders and external partners.

• Highly organised and detail-oriented with strong process discipline.

• Comfortable managing multiple vendor portfolios in a fast-paced environment.

• Strategic thinker with strong decision-making and prioritisation abilities.

• Professional presence with the ability to influence, negotiate, and support executive-level discussions.

Strategic Support

• Provide insights into vendor market trends, pricing structures, and capability innovation.

• Support long-range sourcing strategies and commercial planning cycles.

• Advise leadership on vendor consolidation, technology upgrades, and risk exposure.

• Influence procurement strategy, spend optimisation initiatives, and enterprise vendor roadmaps.

• Partner with Finance to align vendor spend with budget planning, forecasting, and cost control.

Working Conditions

• Fully remote role within the United States with periodic travel for vendor meetings, contract reviews, or leadership summits.

• Collaboration across distributed legal, procurement, technology, and operational teams.

• High accountability for service quality, cost optimisation, and partnership outcomes.

Job Function

• Manage vendor relationships, contracts, and performance evaluation across multiple functions.

• Strengthen vendor governance frameworks and operational alignment.

• Support sourcing, negotiation, and partnership strategies to maximise vendor value.

Compensation & Benefits

• Base Salary: $270,000 – $340,000

• Annual performance bonus

• Eligibility for long-term incentive programmes

• Executive benefits package including:

  • Health & wellness plans

  • Retirement savings programme

  • Paid executive leave

  • Leadership development resources

  • Remote work technology support

  • Wellbeing and mental health support

Why Join Us

• High-impact role shaping vendor strategy across the organisation.

• Influence key decisions related to procurement, operations, and technology partnerships.

• Remote-first environment with strong cross-functional collaboration.

• Opportunity to drive vendor innovation, cost optimisation, and operational transformation.

• Clear advancement pathways into Procurement Leadership, Operations Management, or Strategic Sourcing roles.