Senior Vice President of Client Services

United State (Remote)
January 25, 2026
Full Time
Urgent

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Job Description

About the Role

At enterprise scale, client services is no longer a support function; it is a growth engine, a retention driver, and a strategic differentiator. We are seeking a Senior Vice President of Client Services to lead the global client services organization for a complex, technology-driven enterprise serving large, sophisticated customers across industries and regions.

This role is designed for an executive who understands how to translate long-term client relationships into sustained revenue, expansion, and advocacy. The SVP will own the full post-sale client lifecycle, including onboarding, delivery, account growth, renewals, and executive engagement, ensuring consistent value realization and high-impact customer outcomes.

As a core member of the executive leadership team, the SVP will shape how the organization partners with clients at scale, aligning service delivery, customer success, and account management into a unified operating model. This leader will work closely with Sales, Product, Technology, and Operations to ensure that client commitments are met with excellence and that feedback from the market informs product strategy and innovation.

This is not a maintenance role. It is a mandate to build, modernize, and scale a world-class client services organization that drives retention, expansion, and enterprise-level trust.

Essential Duties and Responsibilities

  • Lead the global client services organization with accountability for retention, renewals, and client satisfaction.

  • Own the end-to-end post-sale client lifecycle, from onboarding through long-term value realization and expansion.

  • Design and implement a scalable client services operating model aligned with enterprise growth objectives.

  • Partner with Sales to drive account expansion, upsell strategies, and renewal excellence.

  • Collaborate with Product and Technology leadership to ensure client feedback informs roadmap and prioritization.

  • Establish executive-level client engagement strategies and manage key strategic accounts.

  • Define and track KPIs related to retention, NPS, expansion revenue, service quality, and delivery performance.

  • Lead transformation initiatives across client services, customer success, and delivery teams.

  • Build and mentor senior leadership within the client services organization.

  • Represent the company externally with clients, partners, and industry stakeholders.

Job Qualifications and Requirements

  • 15+ years of leadership experience in client services, customer success, account management, or professional services.

  • Proven success leading large, global client services organizations within enterprise technology or services environments.

  • Strong understanding of enterprise customer dynamics, complex contracts, and long-term account management.

  • Demonstrated ability to drive retention, expansion, and client lifetime value at scale.

  • Experience partnering with Sales, Product, and Technology leadership at the executive level.

  • Strong financial and commercial acumen, including P&L and services margin management.

  • Track record of building scalable teams, systems, and processes.

Personal Capabilities and Qualifications

  • Executive-level presence with the ability to build trust with C-suite client stakeholders.

  • Strategic thinker with strong execution discipline.

  • Customer-centric mindset balanced with commercial rigor.

  • Highly collaborative leader who aligns cross-functional teams around client outcomes.

  • Decisive, resilient, and comfortable operating in complex, high-stakes environments.

  • Exceptional communicator with strong negotiation and relationship-management skills.

Strategic Support

  • Serve as a core member of the executive leadership team, advising on client strategy and growth priorities.

  • Support enterprise planning, forecasting, and revenue expansion initiatives.

  • Partner with Product and Engineering to influence innovation and service differentiation.

  • Support M&A integration and client transition strategies when applicable.

  • Enable long-term client partnerships that reinforce the company’s market position and brand.

Working Conditions

  • Hybrid executive work environment with global scope and responsibility.

  • Regular engagement with senior client executives and internal leadership teams.

  • Periodic domestic and international travel to support strategic client relationships.

  • High-visibility role with direct impact on enterprise revenue and customer loyalty.

Job Function

  • Client Services & Customer Success Leadership

  • Enterprise Account Management & Retention

  • Services Delivery & Value Realization

  • Revenue Expansion & Renewals

  • Executive Client Engagement

  • Client Experience Transformation

Compensation & Benefits

  • Base Salary: $350,000 – $403,000

  • Executive Annual Bonus Program

  • Long-Term Incentive Plan (Equity / Performance Awards)

  • Comprehensive Executive Health Benefits

  • 401(k) with Competitive Company Match

  • Executive Coaching & Leadership Development

  • Wellness, Mental Health & Family Support Programs

  • Generous Executive PTO & Holiday Package

Why Join Us

  • Lead one of the most commercially critical functions in a global enterprise.

  • Shape how the organization partners with its largest and most strategic clients.

  • Work directly with the executive team on growth, retention, and market leadership.

  • Build a client services organization that is a true competitive advantage.

  • Leave a lasting impact on customer outcomes, revenue growth, and brand trust.

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