Job Description

About the Role

We operate within a modern technology and digital ecosystem that supports enterprise-scale platforms, data-enabled operations, cross-functional workflows, and global customer delivery. As the organisation evolves, operational discipline, scalability, and service excellence remain core to our success. Our operations function plays a central role in driving performance, improving efficiency, enhancing customer experience, and ensuring that strategic priorities are translated into measurable outcomes.

The Senior Director of Operations leads high-performing teams and oversees mission-critical operational functions across multiple business units. This role requires a leader who excels in both strategy and execution—someone who can design future-state systems while ensuring operational continuity and excellence today.

This position is ideal for an operations executive who thrives in fast-changing environments, understands technology-led operations, and brings a structured, data-driven approach to decision-making, process optimisation, and organisational alignment.

Essential Duties and Responsibilities

• Oversee day-to-day operations across enterprise teams, ensuring performance, efficiency, and service quality.

• Develop multi-year operational strategies that support growth, scalability, and workflow optimisation.

• Lead operational improvement initiatives including automation, digitisation, and process enhancement.

• Establish operational KPIs, dashboards, performance measurement frameworks, and reporting systems.

• Partner with Technology, Product, Finance, and Customer teams to enable strategic execution and operational readiness.

• Drive governance programs including resource planning, workflow standardisation, risk assessments, and service delivery models.

• Support operational planning cycles, budget reviews, cost controls, and forecasting activities.

• Oversee operational compliance, internal controls, and audit readiness.

• Lead cross-functional projects to align teams around enterprise priorities and improve cross-team coordination.

• Mentor and develop operations managers and emerging leaders across the organisation.

Job Qualifications and Requirements

• 12+ years of experience in Operations, Business Operations, Delivery Management, or related leadership roles.

• Strong background in technology environments, SaaS operations, enterprise platforms, or digital service ecosystems.

• Proven ability to manage complex operational structures across multiple functions.

• Expertise in process optimisation, digital transformation, and operational performance management.

• Strong financial understanding including cost optimisation, budgeting, and ROI analysis.

• Bachelor’s degree required; advanced degree (MBA or similar) preferred.

• Excellent communication and influencing skills, with experience working closely with senior leadership.

• Demonstrated ability to lead teams through operational change and transformation efforts.

Personal Capabilities and Qualifications

• Strategic mindset with strong operational execution skills.

• Highly analytical, structured, and comfortable making data-driven decisions.

• Strong leadership presence with the ability to guide, influence, and unify teams.

• Skilled problem-solver able to manage complexity and competing priorities.

• Adaptable, resilient, and capable of navigating fast-paced environments.

• Empathetic leader who invests in talent development and team performance.

Strategic Support

• Partner with executive leadership to shape long-range operational priorities and organisational goals.

• Provide input into enterprise planning, investment decisions, resource allocation, and capability building.

• Support transformation initiatives including workflow redesign, technology adoption, and large-scale operational enhancements.

• Contribute to enterprise-wide strategic reviews, operational assessments, and performance evaluation cycles.

• Serve as a trusted advisor to senior leaders on operational risks, opportunities, and readiness.

Working Conditions

• Remote-first role based in the United States with occasional travel for operations reviews, leadership summits, and cross-functional workshops.

• Requires collaboration across distributed teams, multiple business units, and senior-level stakeholders.

• High-accountability environment with expectations for measurable operational outcomes and leadership influence.

Job Function

• Lead enterprise operations across multiple departments with an emphasis on performance and scalability.

• Strengthen operational systems, processes, and governance models.

• Align teams around organisational priorities and ensure operational execution at scale.

• Drive continuous improvement, operational efficiency, and service delivery excellence.

Compensation & Benefits

• Base Salary: $322,000 – $396,000

• Executive annual performance bonus

• Long-term incentive eligibility (equity, stock awards, LTIP)

• Comprehensive executive benefits including:

  • Health, dental, and wellness programs

  • Retirement plan participation

  • Paid executive leave

  • Leadership coaching & professional development

  • Remote-work technology support

  • Mental health and employee wellbeing programs

Why Join Us

• High-impact operational leadership role with direct influence over enterprise performance.

• Opportunity to shape modern operational systems, digital processes, and future-state workflows.

• Direct collaboration with executive leadership across technology, product, finance, and customer operations.

• Remote-first flexibility paired with an innovative, forward-looking organisational culture.

• Clear pathways to VP of Operations, SVP, COO track, or broader enterprise leadership roles.