Head of Technical Operations

Job Description

About the Role

At enterprise scale, technical operations is the foundation that enables innovation, growth, and trust. We are seeking a Head of Technical Operations to lead the reliability, scalability, and performance of mission-critical technology platforms supporting a global, technology-driven organization.

This role is designed for a senior leader who understands how to translate engineering excellence into operational resilience. You will own the full technical operations ecosystem, including infrastructure, cloud platforms, site reliability, service management, release operations, incident response, and operational governance,e ensuring systems operate with high availability, security, and performance at scale.

The Head of Technical Operations will partner closely with Engineering, Product, Security, and Executive Leadership to modernize the operating model using automation, observability, and AI-assisted operations. You will lead the shift from reactive support to proactive, predictive operations, embedding reliability engineering, capacity planning, and continuous improvement into how technology is delivered and sustained.

This is not an infrastructure caretaker role. It is a mandate to build technical operations as a strategic enterprise capability, one that enables rapid innovation while maintaining rigorous standards for uptime, security, and cost efficiency.

Essential Duties and Responsibilities

• Lead global technical operations across cloud infrastructure, platforms, SRE, production support, and service management.

• Own availability, performance, scalability, and reliability of all enterprise production systems.

• Define and execute a multi-year technical operations strategy aligned with enterprise growth and transformation goals.

• Drive modernization through automation, observability, AIOps, and self-healing systems.

• Establish and enforce SLAs, SLOs, incident management, change control, and disaster recovery standards.

• Partner with Engineering and Product to ensure operability, reliability, and scalability are built into systems by design.

• Oversee capacity planning, cost optimization, and infrastructure investment decisions.

• Lead major incident response and executive communications during critical events.

• Manage vendor strategy, managed service providers, and technology partners.

• Build, mentor, and scale high-performing global technical operations teams.

Job Qualifications and Requirements

• 15+ years of experience in technical operations, infrastructure, SRE, or platform operations leadership.

• Proven success leading large-scale, cloud-native, or hybrid production environments.

• Strong expertise in reliability engineering, incident management, and operational governance.

• Experience modernizing operations through automation, monitoring, and AI-assisted tooling.

• Deep understanding of cloud platforms (AWS, Azure, GCP) and distributed systems.

• Strong financial acumen, including cost optimization, capacity planning, and vendor management.

• Ability to influence executive stakeholders and align cross-functional teams.

Personal Capabilities and Qualifications

• Enterprise-level strategic thinker with deep operational discipline.

• Calm, decisive leader who performs effectively under pressure.

• Highly analytical, metrics-driven, and focused on continuous improvement.

• Strong executive presence with the ability to communicate complex technical issues clearly.

• Collaborative leader who builds trust across Engineering, Security, and Product teams.

• High integrity, ownership mindset, and commitment to operational excellence.

Strategic Support

• Serve as a trusted partner to the CIO, CTO, CISO, and executive leadership team.

• Support enterprise digital transformation, platform modernization, and scalability initiatives.

• Enable secure, reliable operations that support rapid product innovation.

• Contribute to long-term technology roadmaps, investment planning, and risk management.

• Support M&A integration, platform consolidation, and global expansion efforts.

Working Conditions

• Hybrid executive work environment with global scope.

• On-call leadership responsibility for critical incidents and escalations.

• Regular interaction with senior executives, engineering leaders, and external partners.

• Periodic domestic and international travel to support operations and strategic initiatives.

Job Function

• Technical Operations Leadership

• Cloud & Platform Reliability

• Site Reliability Engineering (SRE)

• Incident, Change & Risk Management

• Automation, Observability & AIOps

• Infrastructure Cost & Capacity Optimization

Compensation & Benefits

• Base Salary: $330,000 – $413,000

• Executive Annual Bonus Program

• Long-Term Incentive Plan (Equity / Performance Awards)

• Comprehensive Executive Health Benefits

• 401(k) with Competitive Company Match

• Executive Leadership & Technical Development Programs

• Wellness, Mental Health & Family Support Benefits

• Generous Executive PTO & Holiday Package

Why Join Us

• Lead technical operations at the core of a global enterprise’s technology strategy.

• Shape how reliability, scalability, and performance enable innovation at scale.

• Partner directly with executive leadership on mission-critical priorities.

• Build a modern, resilient operations model using automation and AI.

• Leave a lasting impact on enterprise reliability, security, and customer trust.