Job Description

About the Role

We operate across a sophisticated digital commerce ecosystem supported by advanced distribution networks, automated fulfillment technologies, large-scale customer logistics operations, and integrated supply chain platforms. As customer expectations rise and business expansion accelerates, fulfillment excellence becomes a defining factor in operational success, customer retention, and global competitiveness.

The Chief Fulfillment Officer (CFOO) serves as the executive leader responsible for overseeing end-to-end fulfillment operations, ensuring seamless order accuracy, speed, quality, and customer satisfaction. This role champions operational innovation, automation strategies, network optimization, and digital transformation within fulfillment.

This position is ideal for a senior operations executive who thrives in complex, high-velocity environments and can build world-class fulfillment capabilities that scale with global demand.

Essential Duties and Responsibilities

• Provide executive leadership over all fulfillment, warehousing, logistics, and distribution functions across multiple regions.

• Develop and execute long-term strategies to enhance fulfillment speed, accuracy, cost efficiency, and customer experience.

• Oversee operational performance metrics, including order cycle time, delivery SLAs, inventory accuracy, and quality standards.

• Lead automation strategies using WMS, robotics, AI-driven optimization, and digital operations tools.

• Strengthen network capacity planning and evaluate expansion opportunities based on market growth forecasts.

• Partner with Supply Chain, Technology, Finance, and Customer Operations to align fulfillment priorities with enterprise objectives.

• Direct continuous improvement programs (Lean, Six Sigma, Kaizen) to enhance throughput and reduce operational waste.

• Manage vendor relationships and 3PL partners to ensure adherence to performance expectations and contract requirements.

• Oversee workforce planning, talent development, and leadership capability within fulfillment teams.

• Ensure compliance with safety, regulatory, and operational governance requirements.

Job Qualifications and Requirements

• 15+ years of experience in fulfillment, supply chain operations, logistics, or distribution within enterprise environments.

• Proven track record leading large-scale fulfillment networks or multi-site operations.

• Deep understanding of WMS platforms, automation technologies, robotics integration, and digital fulfillment tools.

• Experience with forecasting, operational modeling, capacity planning, and network optimization.

• Strong financial acumen with experience managing multimillion-dollar budgets and performance models.

• Bachelor’s degree required; advanced degree in Operations, Supply Chain, Engineering, or Business is preferred.

• Exceptional communication skills and demonstrated success in cross-functional leadership roles.

Personal Capabilities and Qualifications

• Strategic thinker with the ability to translate long-term vision into actionable operational plans.

• Data-driven decision-maker with strong analytical and problem-solving abilities.

• Executive presence with the capability to influence peers, senior leadership, and cross-functional leaders.

• High resilience, adaptability, and ability to manage through rapid growth and shifting priorities.

• Customer-obsessed mindset with a commitment to operational excellence.

• Skilled at leading transformation, building teams, and fostering a culture of accountability and continuous improvement.

Strategic Support

• Serve as a principal advisor to executive leadership on fulfillment performance, operational risks, and growth opportunities.

• Support enterprise-wide decisions related to network expansion, automation investments, and digital transformation.

• Influence financial planning through cost-to-serve modeling, forecasting, and operational budgeting.

• Collaborate with Product and Technology teams to enhance digital-first fulfillment capabilities.

• Represent fulfillment operations in board-level discussions and strategic planning sessions.

Working Conditions

• Remote leadership role with periodic travel to fulfillment centers, distribution hubs, regional operations, and executive summits.

• Requires flexibility to collaborate with teams across various time zones.

• High-visibility executive position accountable for meeting customer expectations and operational performance targets.

• Fast-paced, innovation-oriented environment with ongoing modernization and scalability initiatives.

Job Function

• Lead and optimize global fulfillment operations to deliver best-in-class customer satisfaction.

• Build a scalable fulfillment network that supports enterprise growth and digital commerce expansion.

• Drive operational transformation through automation, analytics, and advanced technology adoption.

• Enhance fulfillment governance, operational reliability, and strategic decision-making.

Compensation & Benefits

• Base Salary: $389,000 – $458,000

• Executive Bonus: Annual performance-based incentive

• Equity / Long-Term Incentive Opportunities

• Executive benefits package including:

  • Health, dental, vision and wellness programs

  • Retirement plan participation

  • Leadership development and executive coaching

  • Paid time off and flexible scheduling

  • Remote work technology support

  • Mental health and wellbeing resources

Why Join Us

• Lead a critical enterprise function with direct influence on customer satisfaction and business growth.

• Opportunity to modernize fulfillment using automation, robotics, data intelligence, and digital operations.

• High strategic visibility and direct engagement with top executives and board leadership.

• Work within a forward-thinking, innovation-driven operational environment.

• Shape the future of fulfillment excellence in a rapidly scaling digital organization.