Director of Ecommerce
Job Description
About the Organization
We are a globally recognized omnichannel retail and digital commerce enterprise transforming how brands connect with consumers across online and offline ecosystems. Operating across North America, EMEA, and APAC, our organization manages a diverse portfolio of direct-to-consumer brands, global marketplaces, and digital storefronts, delivering seamless and personalized shopping experiences at scale.
Our commerce infrastructure is built on a foundation of advanced analytics, AI-driven personalization, and high-performance digital platforms, enabling real-time customer engagement, dynamic pricing, and optimized conversion strategies. We operate within a highly competitive digital landscape where success is defined by customer experience, speed to market, and data-driven decision-making.
We integrate multiple channels including owned ecommerce platforms, third-party marketplaces, mobile applications, and social commerce ecosystems into a unified strategy that maximizes reach and revenue. Our investments in customer data platforms (CDPs), marketing automation, and advanced merchandising systems allow us to continuously refine our approach to acquisition, retention, and lifetime value growth.
The Director of Ecommerce will play a pivotal role in leading our global digital commerce strategy, overseeing platform performance, and driving revenue growth across all online channels. This role requires a leader who can blend strategic vision, operational execution, and deep understanding of digital consumer behavior.
You will collaborate closely with marketing, product, technology, and supply chain teams to ensure that our ecommerce ecosystem is optimized for growth, scalability, and exceptional customer experience. This is a high-impact leadership role with direct responsibility for digital revenue, conversion performance, and customer engagement.
Essential Duties and Responsibilities
- Lead the development and execution of global ecommerce strategy across DTC and marketplace channels.
- Oversee performance of digital platforms, focusing on traffic, conversion rates, average order value, and customer retention.
- Drive optimization initiatives including UX/UI enhancements, site performance, and checkout experience improvements.
- Manage digital merchandising, product assortment, and pricing strategies to maximize revenue.
- Collaborate with marketing teams to align acquisition, retention, and personalization strategies.
- Leverage data analytics to identify customer behavior trends and growth opportunities.
- Oversee relationships with third-party marketplaces (e.g., Amazon, regional platforms).
- Implement and scale AI-driven personalization and recommendation engines.
- Ensure seamless integration between ecommerce, supply chain, and inventory management systems.
Job Qualifications and Requirements
- Bachelor’s or Master’s degree in Business, Marketing, Ecommerce, or related field; MBA preferred.
- 10–15+ years of experience in ecommerce, digital commerce, or omnichannel retail leadership roles.
- Proven track record of driving significant online revenue growth and platform optimization.
- Strong understanding of ecommerce platforms such as Shopify Plus, Magento, Salesforce Commerce Cloud, or similar.
- Experience with analytics tools including Google Analytics, Adobe Analytics, or BI platforms.
- Familiarity with digital marketing channels, SEO/SEM, and performance marketing strategies.
- Experience managing global ecommerce operations and marketplace partnerships.
Personal Capabilities and Qualifications
- Strategic thinker with strong understanding of digital consumer behavior and ecommerce trends.
- Results-driven leader focused on revenue growth and performance optimization.
- Strong analytical skills with ability to translate data into actionable insights.
- Excellent leadership and team management capabilities.
- Strong communication skills to collaborate with cross-functional and executive teams.
- Adaptability in a fast-paced, rapidly evolving digital environment.
Strategic Support
- Partner with executive leadership to define long-term digital commerce and growth strategies.
- Provide insights into market trends, competitive positioning, and customer expectations.
- Support initiatives related to global expansion, new channel development, and digital innovation.
- Align ecommerce strategy with brand positioning and overall business objectives.
Working Conditions
- Hybrid leadership role with collaboration across global marketing, product, and technology teams.
- High-performance environment with direct accountability for digital revenue growth.
- Frequent interaction with executive leadership and external partners.
- Occasional travel for strategy sessions, partner meetings, and global market alignment.
Job Function
- Ecommerce Strategy & Digital Growth
- Omnichannel Commerce Management
- Conversion Rate Optimization (CRO)
- Digital Merchandising & Pricing Strategy
- Customer Experience & Personalization
- Marketplace & Partner Management
Compensation & Benefits
- Compensation Package: $314,000 – $421,000 base + performance bonus + equity incentives
- Comprehensive healthcare and wellness programs
- Retirement and financial planning support
- Performance-based bonuses tied to ecommerce revenue and growth metrics
- Professional development and leadership training programs
- Global career advancement opportunities
Why Join Us
- Lead digital commerce for a global omnichannel retail leader.
- Drive innovation through AI-powered personalization and advanced ecommerce platforms.
- Influence revenue growth and customer experience at a global scale.
- Work with high-performing teams across marketing, technology, and operations.
- Be part of an organization shaping the future of digital commerce and consumer engagement.