Director of Strategic Accounts

United State (Remote)
February 8, 2026
Full Time
Urgent

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Job Description

About the Role

In enterprise organizations, strategic accounts are not simply customers; they are long-term growth partners whose success directly shapes revenue durability, market credibility, and expansion potential. We are seeking a Director of Strategic Accounts to lead and scale the management of the company’s most complex, high-value enterprise relationships.

This role is designed for a senior commercial leader who understands how to grow revenue through trust, execution excellence, and long-term value creation. The Director of Strategic Accounts will own a portfolio of top-tier enterprise clients, ensuring alignment across sales, customer success, product, and executive leadership to deliver consistent outcomes.

You will act as the primary executive point of accountability for strategic accounts, driving retention, expansion, and multi-year growth while navigating complex stakeholder environments. This includes shaping account strategy, managing executive relationships, and ensuring that customer priorities influence internal decision-making.

This is not a quota-only role. It is a mandate to build strategic account management as an enterprise-grade growth discipline, one that converts customer trust into sustained revenue, advocacy, and long-term partnership.

Essential Duties and Responsibilities

  • Lead and own a portfolio of the organization’s most strategic enterprise accounts.

  • Define and execute multi-year account strategies focused on retention, expansion, and value realization.

  • Serve as the senior executive point of contact for key customer stakeholders.

  • Drive account planning, growth forecasting, and performance reviews.

  • Partner with Sales, Customer Success, Product, and Marketing to deliver integrated account outcomes.

  • Identify expansion opportunities, including upsell, cross-sell, and solution adoption.

  • Manage complex negotiations, renewals, and executive-level escalations.

  • Establish KPIs for account health, revenue growth, and customer satisfaction.

  • Represent customer priorities internally to influence roadmap and service strategy.

  • Build and mentor high-performing strategic account managers and leaders.

Job Qualifications and Requirements

  • 12–15+ years of experience in strategic accounts, enterprise sales, or client leadership roles.

  • Proven success in managing and growing large, complex enterprise customer portfolios.

  • Strong background in enterprise B2B, SaaS, or technology-enabled services.

  • Demonstrated ability to drive long-term revenue growth and retention.

  • Experience working with C-suite and senior customer executives.

  • Strong financial and commercial acumen related to enterprise accounts.

  • Bachelor’s degree required; MBA or advanced degree preferred.

Personal Capabilities and Qualifications

  • Executive-level presence with strong relationship-building skills.

  • Strategic thinker with disciplined execution mindset.

  • Customer-centric while commercially rigorous.

  • Highly organized and effective in complex, matrixed environments.

  • Confident negotiator and problem solver.

  • People-focused leader who builds accountability and trust.

Strategic Support

  • Support enterprise growth strategy through retention and expansion initiatives.

  • Partner with Finance on forecasting, renewal planning, and account economics.

  • Collaborate with Product and Technology to align solutions with customer needs.

  • Support M&A account integration and customer transition strategies.

  • Provide leadership with insight into customer trends and competitive dynamics.

Working Conditions

  • Hybrid work environment with enterprise-wide collaboration.

  • Regular engagement with senior customer executives and internal leadership.

  • Periodic domestic and international travel for strategic account engagement.

  • High-visibility role with direct revenue and relationship accountability.

Job Function

  • Strategic Account Leadership

  • Enterprise Client Growth & Retention

  • Executive Customer Engagement

  • Revenue Expansion & Renewal Strategy

  • Cross-Functional Account Governance

Compensation & Benefits

  • Base Salary: $260,000 – $370,000

  • Executive Annual Performance Bonus

  • Long-Term Incentive Plan (Equity / Performance-Based Awards)

  • Comprehensive Medical, Dental, Vision Coverage

  • 401(k) with Competitive Company Match

  • Executive Leadership Development & Coaching

  • Wellness, Mental Health & Family Support Programs

  • Generous Paid Time Off & Holiday Package

Why Join Us

  • Lead the company’s most valuable enterprise relationships.

  • Influence revenue growth through strategic, long-term partnerships.

  • Partner directly with executive leadership on customer strategy.

  • Build a strategic accounts function that is a competitive advantage.

  • Leave a lasting impact on customer loyalty, expansion, and market reputation.

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