blakedbrewer

Led day-to-day and strategic operations for multispecialty service lines, including Neurology, Orthopedics, Primary Care, and Endocrinology, supporting 20+ physicians and APPs across multiple care sites. Oversaw operational efficiency, clinical integration, financial performance, and provider engagement to advance organizational goals. Key Achievements & Responsibilities: • Directed provider performance, clinic workflows, and patient access strategies to improve quality outcomes and operational throughput. • Supported multispecialty service lines improving access, throughput, and provider satisfaction through workflow redesign and cross-functional execution. • Led cross-functional initiatives to strengthen care coordination, enhance patient experience, and reduce operational bottlenecks. • Partnered with physician and administrative leaders to identify growth opportunities, streamline processes, and support provider satisfaction and retention. • Oversaw budgeting, staffing models, revenue cycle performance, and compliance across all assigned service lines. • Utilized data analytics to drive performance improvement initiatives, monitor KPIs, and inform strategic decision-making.

Led enterprise performance recovery across 155 multi-site primary care clinics serving 95,000+ Medicare Advantage members, driving operational stabilization, workflow standardization, leadership accountability, and quality improvement initiatives to improve access, Stars/HEDIS performance, RAF accuracy, and financial outcomes. Key Achievements & Responsibilities: • Led enterprise performance improvement across 155 clinics and 325 providers • Designed a statewide clinic performance blueprint standardizing workflows, accountability, and best practices. • Developed enterprise dashboards and scorecards to monitor quality, access, utilization, and cost metrics. • Strengthened HEDIS performance and RAF accuracy, contributing to revenue growth and improved patient outcomes. • Conducted operational audits and leadership coaching to embed recovery plans and sustain performance gains.

Oversaw full operational, financial, and clinical performance for 27 multi-site primary care clinics across Florida, serving as senior partner to physicians and practice leaders to drive value-based outcomes, quality performance, and market growth. Supported 105+ providers, 225 FTEs, and 15,000 Medicare Advantage beneficiaries. Led organizational transformation across quality, revenue, patient experience, risk adjustment, and cost-of-care—achieving year-over-year improvement in every major performance metric. Key Achievements & Responsibilities: • Owned multi-site P&L responsibility across 27 clinics generating $210M revenue, driving 5–10% • Drove market expansion, de novo clinic launches, acquisitions and physician onboarding developing high-performing teams and embedding WellMed culture for rapid operational ramp-up. • Led market growth and retention strategies, improving patient capture, reducing disenrollment, and strengthening physician and patient loyalty across 27 clinics. • Championed rollout of enterprise analytics tools, dashboards, and telehealth solutions to enhance transparency, decision-making, and clinical workflow efficiency. • Implemented Lean Six Sigma to standardize workflows, optimize throughput, and improve patient outcomes • Built physician-administrator dyad leadership model to drive outcomes and engagement and accountability • Launched and operationalized a comprehensive Patient Experience strategy, achieving NPS of 92 across clinics. • Embedded tactical nursing support, reducing ER and hospital admissions while improving chronic care outcomes. • Reduced employee turnover from 27% to 15%, strengthening provider and staff engagement • Developed an appointment tracker ensuring 98% patient capture, increased HCC score from 1.3 to 1.75 • Enhanced Stars/HEDIS performance using targeted quality tracking tools; raised clinic scores from 3.2 to 4.5. • Created KPI scorecards consolidating operational, financial, and quality metrics across all levels • Ensured ongoing compliance with TJC, AHCA, CLIA, HIPAA, OSHA, and CMS standards across all sites. • Led quarterly operational audits and implemented systemwide safety/compliance checklists. • Achieved WellMed’s first Joint Commission Accreditation with Patient-Centered Medical Home (PCMH) certification; selected as Provision of Care Chapter Champion for the enterprise. • Led rapid COVID-19 response: sourced PPE, deployed telemedicine across 27 clinics within one week, and established vaccination sites serving 35,000+ patients. • Organized support teams during Hurricanes Ian, Irma, and Michael to ensure safety of staff and patients

Senior healthcare operations leader overseeing enterprise medical systems, clinical operations, readiness, logistics, and performance management across global Air Force Medical Service environments. Directed multidisciplinary teams, supported the Air Force Surgeon General, and led large-scale operational, financial, and strategic initiatives impacting up to 3 million beneficiaries worldwide. Demonstrated excellence in leadership, system transformation, compliance, and mission execution across multiple command-level roles. Deputy Director, Medical Operations — Air Force Inspection Agency; 2009 – 2014 | Kirtland AFB, NM Provided enterprise oversight for healthcare inspections, readiness, and performance assessments across 224 medical facilities serving 3M beneficiaries worldwide. Directed multidisciplinary teams, partnered with national accrediting bodies, and elevated system-wide clinical quality, safety, and compliance. Chief Operating Officer — 45th Medical Group; 2007 – 2009 | Patrick AFB, FL Led full operational, financial, and strategic functions for a healthcare system supporting 39,000 beneficiaries. Oversaw 320 FTEs, $30M budget, and directed clinical operations, readiness, and support services across 12 facilities worth $45M. Senior advisor on system performance, business operations, and mission alignment. Patient Administration & Group Practice Manager — 48th MDG; 2004 – 2007 | RAF Lakenheath, UK Directed patient access, enrollment, referral management, and primary care practice operations for a 24-bed community hospital serving 35,000 beneficiaries. Provided administrative and operational oversight supporting 57 providers across primary care and multiple specialty services enabling approximately 190,000 outpatient visits and 2,000 inpatient encounters annually. Chief of Staff — Air Force Medical Operations Agency; 2001 – 2004 | Bolling AFB, Washington, D.C. Served as Chief of Staff to the Air Force Medical Operations Agency, supporting the Air Force Surgeon General in enterprise healthcare strategy, operations, and performance oversight across 75 Medical Treatment Facilities serving 2.4M beneficiaries worldwide. Coordinated execution of strategic initiatives, operational policy, and readiness programs for a $6.2B healthcare system. Director of Medical Logistics — 314th Medical Group; 1998 – 2001 | Little Rock AFB, AR Managed medical logistics, $5.2M supply chain, $2.9M equipment portfolio, and facility operations across 116,000 sq. ft. of medical infrastructure. Ensured accreditation compliance and operational readiness for 312 clinical and administrative personnel. Intelligence Officer — United States Air Force; 1991 - 1998 Provided mission-critical intelligence analysis for B-1 and B-52 test, tactics, and USAF Weapons School missions, delivering threat assessments, target intelligence, and adversary capability analysis to enhance aircrew survivability and mission effectiveness.

Conducted accreditation surveys for ambulatory healthcare facilities nationwide, evaluating organizations against AAAHC’s nationally recognized quality and safety standards. Assessed clinical operations, governance, compliance, and patient care processes through a rigorous peer-review approach. Provided consultative guidance, clarifying standards, identifying improvement opportunities, and supporting organizations in elevating patient safety, operational performance, and regulatory readiness.