Job Description

About the Organisation

We operate across large-scale technology environments supporting digital platforms, cloud infrastructure, enterprise systems, and business-critical applications used across multiple teams. Our Technology Operations function ensures reliability, performance, and alignment across engineering, infrastructure, security, support services, and operational readiness.

Technology Operations is a key pillar of organisational success—driving system stability, enabling innovation, supporting business continuity, and shaping long-term technology effectiveness. We prioritize structured operational models, strong governance, automation, observability, and ongoing optimisation.

As the Director of Technology Operations, you will lead multi-disciplinary teams responsible for cloud operations, infrastructure reliability, monitoring, incident response, and operational excellence. This role requires strong leadership, technical depth, and the ability to influence enterprise-wide decisions while ensuring a stable, scalable, and secure operating environment.

Essential Duties and Responsibilities

• Lead daily operations across cloud environments, infrastructure systems, platform engineering, and service reliability.

• Build and maintain operational frameworks including uptime standards, monitoring strategies, and incident management processes.

• Partner with Engineering, Security, and Architecture teams to align technology roadmaps and operational requirements.

• Drive automation initiatives that reduce manual workloads and improve predictability across operations.

• Oversee operational reporting models, dashboards, KPIs, and performance transparency for executive stakeholders.

• Manage vendor relationships, technology contracts, and third-party service performance.

• Provide strategic guidance during incidents, outages, and high-impact operational events.

• Support infrastructure scalability, cost optimisation, and long-term capacity planning.

• Lead operational readiness for new product releases, platform launches, and system enhancements.

• Mentor and develop teams across operations, engineering support, and infrastructure functions.

Job Qualifications and Requirements

• 10+ years of experience in Technology Operations, Infrastructure Engineering, Cloud Operations, or related technical leadership roles.

• Experience managing complex environments involving cloud platforms (AWS, Azure, GCP), distributed systems, and enterprise applications.

• Strong understanding of monitoring systems, automation frameworks, incident management, and operational governance.

• Success leading multi-team technical environments in medium or large enterprise organisations.

• Bachelor’s degree required; advanced technical certifications or degrees preferred.

• Strong cross-functional collaboration and communication skills.

Personal Capabilities and Qualifications

• Strategic technical mindset with strong operational intuition.

• Excellent communication skills with the ability to distill technical topics into actionable insights.

• Strong analytical, troubleshooting, and decision-making abilities.

• Highly organised leader with the ability to manage multiple concurrent initiatives.

• Calm and decisive under pressure, particularly during critical incidents or operational challenges.

• Empathetic leadership style with a focus on team development, clarity, and accountability.

Strategic Support

• Advise senior leadership on operational risk management, technology performance, and infrastructure evolution.

• Support digital transformation initiatives involving automation, modern tooling, and operational maturity.

• Partner with Finance on cost optimisation, forecasting, and technology investment planning.

• Participate in long-term strategic planning across technology, engineering, and platform development.

• Provide visibility into operational health, improvement opportunities, and future capability needs.

Working Conditions

• Fully remote role within the United States with occasional travel for leadership summits, technical workshops, or operational reviews.

• Work across distributed engineering, operations, and product teams.

• High-grade responsibilities with accountability for uptime, service stability, and operational performance.

Job Function

• Ensure reliable, scalable, and secure technology operations across cloud and infrastructure environments.

• Lead teams that support monitoring, incident response, platform readiness, and operational excellence.

• Strengthen frameworks that support predictable and resilient technology delivery.

Compensation & Benefits

• Base Salary: $270,000 – $340,000

• Annual executive performance bonus

• Eligibility for long-term incentive programmes

• Executive benefits package may include:

  • Comprehensive health & wellness plans

  • Retirement savings programmes

  • Paid executive leave

  • Technical & leadership development resources

  • Remote-work technology support

  • Wellbeing and mental health resources

Why Join Us

• High-impact role with visibility across engineering, product, and enterprise operations.

• Influence core technology strategy and drive operational excellence at scale.

• Remote-first workplace with strong collaboration frameworks.

• Opportunities to build modern operational capabilities across automation, cloud, and infrastructure environments.

• Clear advancement pathways into VP of Operations, VP of Engineering, or broader technology leadership roles.