tyson mckay

Direct daily operations of the Healthcare IT department, guaranteeing the optimal performance of technical staff and offshore development teams. Orchestrate extensive IT infrastructure upgrades, including firewalls, SD-WAN, wireless solutions, switches, and servers. Oversee a robust Electronic Medical Record solution to elevate data management. Identified technical skill gaps and established job matrices to amplify the workforce. Spearheaded lifecycle management and strategic planning for technology systems within a healthcare setting, focusing on integrated mental health and primary care services. Achieved refined operational efficiency by designing and deploying a companywide documentation solution and a streamlined ticketing system, resulting in improved support processes and collaboration across teams. Empowered employees to attain self-resolution by crafting training guidelines for IT support and implementing a program that assessed Help Desk strengths, effectively resetting technical expectations and boosting service delivery. Fortified network security for over 500 devices by directing a successful infrastructure overhaul and created regular data recovery testing procedures for data integrity. Advanced IT reliability by instituting a comprehensive change control and change management program, minimizing disruptions. Developed a robust security policy and improved cyber security posture by 20% in the first year.

Led a team of 20 technical staff in maintaining and augmenting Healthcare IT infrastructure across more than 30 sites for a holistic health organization focused on addiction treatment and behavioral health. Administered the design and execution of a network upgrade. Pioneered lifecycle management practices and long-term technology planning to ensure alignment with organizational goals. Lowered support ticket SLAs by constructing a robust IT support team, complete with comprehensive training and oversight. Optimized workflows across 15 departments by devising and launching a ticketing system, addressing the needs of finance, HR, IT, development, facilities, and accounting. Safeguarded over 2500 devices and personnel by engineering a security infrastructure customized to align with organizational requirements. Developed cyber security polices and guided staff on securing IT infrastructure.